OXCLOTH REMAINS OPEN 

 

With free World-Wide non-contact delivery, we'll safely deliver to your doorstep. 

During these difficult times we understand that luxury items are not a necessity so we will be offering a store-wide discount outside of our normal sale-period. 

The health and safety of our customers, employees and communities remains our first priority so, as the situation develops, we are making a number of changes to the way we operate. Here is everything you need to know... 

 

DELIVERIES

 

THE SAFETY OF OUR CUSTOMERS: Non-Contact Collection and Deliveries
To assist our customers who do not wish to sign on scanners or on paper due to social distancing, beginning Monday 23 March 2020 we will temporarily enable the Signature Release option for all on our On Demand Delivery platform. Receivers whose shippers already permit Signature Release will continue to receive the same delivery experience they’ve always had.
Please note the following important rules we always follow for Signature Release:
Shipments keep the signature requirement, unless the receiver authorises release using On Demand Delivery.
DHL stores an electronic record of the release authorisation, including name, date and time.
Signature Release does not mean DHL will “just leave it.” The receiver must authorise the release using On Demand Delivery. If there is no release authorisation, we will always attempt to get a signature.
In cases where the receiver does not choose Signature Release prior to delivery, but still does not want to sign on the scanner, our couriers will temporarily offer a non-contact alternative.
Countries where for operational, cultural or security reasons Signature Release is not offered, are not included in the temporary directive*.

 

EMPLOYEE SAFETY

Employees will be following the social distances guidelines set by the government and will not be in close proximity of any other co-workers, delivery drivers or members of the public. All employees will be of good health and will be told to self-isolate if any symptoms of the virus may occur. 

We will be also be running shift-work to ensure members of staff do not come into unnecessary contact with others and have implement working from home wherever possible. 

 

CHANGES TO RETURNS

For online orders check our delivery & returns page for other options available to you within your 45 day return period. Please see our Oxcloth returns centre regarding information for returning your order. 

 

OPENING HOURS 

Our customer service teams remain available to help from 10am-4pm GMT.

 

We would like to inform all our customers that we are taking all measures to ensure we are taking every step to ensure the safety of staff and customers and we will remain open as long as we are permitted to do so. 

We would like to thank all of our customers for your loyalty and support throughout these difficult times. We will get through this together. 

Stay safe,  

Oxcloth Team