For order tracking please check your tracking number sent to you via email on dispatch. Dispatch process typically takes 1 working day depending on delivery type. Orders placed before 1pm GMT will be shipped the same day.
Shipping charges are subject to the weight, destination and total contents of the parcel. Please note all times are given in working days. Our shipping methods include the following:
- Fast Despatch Logistics (Tracked 1-2 Working Days)
- Free Shipping Over £100 - Fast Despatch Logistics (Tracked 1-2 Working Days)
- USPS 5 - 7 Days
- Express Shipping - FedEx 4 - 5 Days
- Free Shipping Over £100 - USPS 5 - 7 Days
Rest Of World
It is a legal requirement for us to declare the actual value of goods (excluding shipping charges) contained in all packages sent outside the United Kingdom. Shipments may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be paid by you. Customs policies vary from country to country, so you should contact your local customs office if you require more specific information. Please note that when ordering from www.oxcloth.com, you are considered the importer on record and must comply with all laws and regulations of the country in which you are receiving the goods.
How to Return your item(s)
Return your unworn item(s) in a resaleable condition, in the original packaging, within 45 days of delivery. Please note, unfortunately, we cannot offer you a refund, exchange or postage reimbursement after this period.
Please email us at email@example.com providing your order number and whether you would like an exchange or refund.
Then return your items to:
Unit 76 Warfield Road
Please add your order number to the outside packaging
If you have any problems with your order or want to make a return, please contact us at firstname.lastname@example.org.
No reason is needed to be given a refund or exchange.
We are not responsible for covering any customs charges that may be incurred and recommend that you take discretion of these charges when sending your parcels from abroad.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any missing items or parcels.
Once your return is received and inspected, we will send you an email to let you know we received your returned item, notifying you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be refunded to the original method of payment.
Late or Lost Deliveries
If you believe the carrier has lost your parcel please contact us at email@example.com and we will look to resolve the issue as quickly as possible.
We can take no responsibility of lost orders if using an untracked delivery service or incorrect/unoccupied address.
We suggest checking with neighbours or colleagues when applicable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, we recommend you check your bank account, credit card company and then your bank to check the status of your refund, as sometimes these providers can often experience delays in processing payments.
Postal or customs charges
We are not responsible for any import or customs charges you may incur while receiving or dispatching your goods. If returning items to us, please check and make sure any duties are paid for if applicable.
All pre-ordered items will be dispatched on the stated date using the shipping method purchased with the order.