Placed an order and would like an easy return or exchange? Visit our automated Returns Centre for all the details you'll need.
- All orders are dispatched within 1 working day
- You have 45 days to return your item.
- Return the address label provided at your nearest post office or arrange for collection to delivery address stated below.
- When exchanging, we will refund the delivery cost up to £15 Internationally and £6.60 Domestic.
Any problems? Please contact us at email@example.com
How to Return your item(s)
Just return your unworn item(s) in a resaleable condition, in the original packaging, within 45 days of delivery. Please note, unfortunately, we cannot offer you a refund, exchange or postage reimbursement after this period. To complete your return, we require a receipt or proof of purchase and matching invoice to be included in your parcel when you send it back.
Using the return label given to you, please go to your local post office and arrange postage to the stated address in the item's original packaging. The cost of returning the item will be returned to you in conjunction with our Refund Policy Terms.
You can insure the parcel for its RRP but that is up to your own discretion. Please note, we will not issue refunds on parcels that are lost and it is under the sender's discretion to ensure the parcel arrives back to us safely.
If you have any problems with your order or want to make a return, please contact us at firstname.lastname@example.org.
No reason is needed to be given a refund or exchange.
Please return your items to:
Chancerygate Business Centre
We are not responsible for covering any customs charges that may be incurred and recommend that you take discretion of these charges when sending your parcels from abroad.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any missing items or parcels.
Once your return is received and inspected, we will send you an email to let you know we received your returned item, notifying you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be refunded to the original method of payment.
Late or Lost Deliveries
If you believe the carrier has lost your parcel please contact us at email@example.com and we will look to resolve the issue as quickly as possible.
We can take no responsibility of lost orders if using an untracked delivery service or incorrect/unoccupied address.
We suggest checking with neighbours or colleagues when applicable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, we recommend you check your bank account, credit card company and then your bank to check the status of your refund, as sometimes these providers can often experience delays in processing payments.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
- Free Tracked Delivery (2-3 Working Days)
- DHL Tracked Express Next-Day Delivery (orders placed before 1pm)
- Free International Tracked Delivery (2-4 Working days)
- DHL Tracked Express Shipping (2-3 working days)
- Free International Tracked Delivery (2-4 Working Days)
- DHL Tracked Express Shipping (1-2 working days)
- Free International Tracked Delivery (2-4 working days)
- DHL Tracked Express Shipping (1-3 working days)
Postal or customs charges
We are not responsible for any import or customs charges you may incur while receiving or dispatching your goods. If returning items to us, please check and make sure any duties are paid for if applicable.
All pre-ordered items will be dispatched on the stated date using the shipping method purchased with the order.
Exchanges (if applicable)
We will happily exchange any unsuitable items, providing they are unworn and in a resalable condition, returned in the original packaging within 45 days of delivery. Postage will be refunded to you*.
Please write on the invoice or send us an email with your exchange request to email@example.com and send your item to:
Chancerygate Business Centre
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.
No Proof of purchase
For DHL orders please enter your tracking information HERE
For order tracking please check your tracking number sent to you via email on dispatch. Dispatch process typically takes 1 working day depending on delivery type. Orders placed before 1pm GMT will likely be shipped the same day.
Shipping charges are subject to the weight, destination and total contents of the parcel. Please note all times are given in working days. Our shipping methods include the following:
- Standard Free Delivery (2-5) Working Days)
- Standard Tracked Delivery (2-4 Working Days)
- Free DHL Express Tracked Delivery (Next Working Ordered before 1pm) £100+
- Free International Tracked Shipping (2-5 Working Days)
- DHL Tracked Express Shipping (1-2 Working Days)
- FREE DHL Tracked Express Shipping (1-2 Working Days) on orders £100+
It is a legal requirement for us to declare the actual value of goods (excluding shipping charges) contained in all packages sent outside the United Kingdom. Shipments may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be paid by you. Customs policies vary from country to country, so you should contact your local customs office if you require more specific information. Please note that when ordering from www.oxcloth.com, you are considered the importer on record and must comply with all laws and regulations of the country in which you are receiving the goods.
- Miguel P.Verified BuyerRated 5 starsGreat clothing, small issue
Love the clothing and everything fits great! One small issue I ordered pants and got the wrong size and have sent emails and have only gotten response to return, would appreciate a response on that. Thanks in advance!Was this helpful?
- anthony M.Verified BuyerRated 5 starsGreat fitting
Great fit and quick delivery!Was this helpful?
- Andrew A.Verified BuyerRated 5 starsReally well made would recommend.top class
Lifetime CustomerWas this helpful?
- Stephen W.Verified BuyerRated 5 starsVery very impressed
To say the thought of buying muscle fit jeans was one not taken easily, but necessary nowadays. I can't believe how well made they are. This giving me total confidence not only in the style and material, but their strength. Anyone with built legs and glutes will know they're denim rippers... Not these, I'm tempted to squat in them. Chinos next for me.Was this helpful?
- Jeremy F.Verified BuyerRated 5 starsAmazing
I have been searching for a pants that fits my big legs and glutes without a gap at the back for years. This is the only brand that does all thatWas this helpful?