If you have any problem with your order or wanting to make a return, please contact us at firstname.lastname@example.org.
January Special: 365 Day returns from invoices dated from the first to thirty-first of January 2017.
Not suitable? No Problem.
No reason is needed to be given a refund or exchange.
Just return your unworn item(s) in a resaleable condition, in the original packaging, within 30 days of delivery. Please note, unfortunately, we cannot offer you a refund, exchange or postage reimbursment after this period. To complete your return, we require a receipt or proof of purchase and matching invoice to be included in your parcel when you send it back.
How to Return your item(s)
Using the return label given to you, please go to your local post office and arrange postage to the stated address in the item's original packaging. The cost of returning the item will be returned to you in conjunction with our refund policy terms.
You can insure the parcel for it's RRP but that is up to your own discretion. Please note we will not issue refunds on parcels that are lost.
Please return your items to:
Chancerygate Business Centre
*Shipping costs are refundable up to £6.60 Domestic & up to £15 International. If you receive a refund, the cost of return shipping will be included in your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any missing items or parcels.
Once your return is received and inspected, we will send you an email to let you know we received your returned item, notifying you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be refunded to the original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, we recommend you check your bank account, credit card company and then your bank to check the status of your refund, as sometimes these providers can often experience delays in processing payments.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
No Proof of purchase
Sale items (if applicable)
Unfortunately, sale items can be exchanged but will not be refunded.
Exchanges (if applicable)
We will happily exchange any unsuitable items, providing they are unworn and in a resalable condition, returned in the original packaging within 30 days of delivery. Postage will be refunded to you*.
Please write on the invoice or send us an email with your exchange request to firstname.lastname@example.org and send your item to:
Chancerygate Business Centre
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.