Placed an order and would like an easy return or exchange? Visit our automatic Returns Centre for all the details you'll need.
- All orders are dispatched within 1 working day
- You have 45 days to return your item.
- Return the address label provided at your nearest post office or arrange for collection to delivery address stated below.
- When exchanging, we will refund the delivery cost up to £15 Internationally and £6.60 Domestic.
Any problems? Please contact us at email@example.com
How to Return your item(s)
Just return your unworn item(s) in a resaleable condition, in the original packaging, within 45 days of delivery. Please note, unfortunately, we cannot offer you a refund, exchange or postage reimbursement after this period. To complete your return, we require a receipt or proof of purchase and matching invoice to be included in your parcel when you send it back.
Using the return label given to you, please go to your local post office and arrange postage to the stated address in the item's original packaging. The cost of returning the item will be returned to you in conjunction with our Refund Policy Terms.
You can insure the parcel for its RRP but that is up to your own discretion. Please note, we will not issue refunds on parcels that are lost and it is under the sender's discretion to ensure the parcel arrives back to us safely.
If you have any problems with your order or want to make a return, please contact us at firstname.lastname@example.org.
No reason is needed to be given a refund or exchange.
Please return your items to:
Chancerygate Business Centre
We are not responsible for covering any customs charges that may be incurred and recommend that you take discretion of these charges when sending your parcels from abroad.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any missing items or parcels.
Once your return is received and inspected, we will send you an email to let you know we received your returned item, notifying you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be refunded to the original method of payment.
Late or Lost Deliveries
If you believe the carrier has lost your parcel please contact us at email@example.com and we will look to resolve the issue as quickly as possible.
We can take no responsibility of lost orders if using an untracked delivery service or incorrect/unoccupied address.
We suggest checking with neighbours or colleagues when applicable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, we recommend you check your bank account, credit card company and then your bank to check the status of your refund, as sometimes these providers can often experience delays in processing payments.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
- Free Tracked Delivery (2-3 Working Days)
- DHL Tracked Express Next-Day Delivery (orders placed before 1pm)
- Free International Tracked Delivery (2-4 Working days)
- DHL Tracked Express Shipping (2-3 working days)
- Free International Tracked Delivery (2-4 Working Days)
- DHL Tracked Express Shipping (1-2 working days)
- Free International Tracked Delivery (2-4 working days)
- DHL Tracked Express Shipping (1-3 working days)
Postal or customs charges
We are not responsible for any import or customs charges you may incur while receiving or dispatching your goods. If returning items to us, please check and make sure any duties are paid for if applicable.
All pre-ordered items will be dispatched on the stated date using the shipping method purchased with the order.
Exchanges (if applicable)
We will happily exchange any unsuitable items, providing they are unworn and in a resalable condition, returned in the original packaging within 45 days of delivery. Postage will be refunded to you*.
Please write on the invoice or send us an email with your exchange request to email@example.com and send your item to:
Chancerygate Business Centre
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.
No Proof of purchase