Wish to return or exchange your item? No problem!
  • All orders dispatched within 1-2 working days.
  • You have 30 days to return your item (45 days during December).
  • Return through your nearest post office using the address label provided.
  • When exchanging we will refund delivery cost up to £15 Internationally and £6.60 Domestic. 

 Any problems? Please contact us at info@oxcloth.com

How to Return your item(s)

Using the return label given to you, please go to your local post office and arrange postage to the stated address in the item's original packaging. The cost of returning the item will be returned to you in conjunction with our refund policy terms.

You can insure the parcel for its RRP but that is up to your own discretion. Please note we will not issue refunds on parcels that are lost and it is under the sender's discretion to ensure the parcel arrives back to us safely.

Just return your unworn item(s) in a resaleable condition, in the original packaging, within 30 days of delivery. Please note, unfortunately, we cannot offer you a refund, exchange or postage reimbursement after this period. To complete your return, we require a receipt or proof of purchase and matching invoice to be included in your parcel when you send it back.

If you have any problem with your order or want to make a return, please contact us at info@oxcloth.com.

 No reason is needed to be given a refund or exchange. 

Shipping
Please return your items to:

Oxcloth Ltd

Unit 35

Chancerygate Business Centre

Milton keynes

GB

MK11EQ

We are not responsible for covering any customs charges that may be incurred and recommend that you take discretion of these charges when sending your parcels from abroad. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any missing items or parcels. 

Once your return is received and inspected, we will send you an email to let you know we received your returned item, notifying you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be refunded to the original method of payment.

Late or Lost Deliveries

If you believe the carrier has lost your parcel please contact us at info@oxcloth.com and we will look to resolve the issue as quickly as possible.

We can take no responsibility of lost orders if using an untracked delivery service or incorrect/unoccupied address. 

We suggest checking with neighbours or colleagues when applicable. 


Late or missing refunds (if applicable)
If you haven’t received a refund yet, we recommend you check your bank account, credit card company and then your bank to check the status of your refund, as sometimes these providers can often experience delays in processing payments. 

If you’ve done all of this and you still have not received your refund, please contact us at info@oxcloth.com. 

United Kingdom

  • Free Standard Delivery (2-4 Working Days)
  • Standard Recorded Delivery (2-4 Working Days)
  • 1st Class Recorded Delivery (1-2 Working Days)
  • Special Delivery (Next Working Day - ordered before 2 pm)
 

EUROPE

  • Free International Standard Delivery (5-10 Working days) nontracked
  • DHL Tracked Express Shipping (2-3 working days) 
 

INTERNATIONAL

 

  • Free International Shipping (5-10 Working Days) non tracked
  • DHL Tracked Express Shipping (3-4 working days)


     

    UNITED STATES

    • Free International Shipping (5-10 working days) nontracked
    • DHL Tracked Express Shipping (2-3 working days)

       

      Postal or customs charges

      We are not responsible for any import or customs charges you may incur while receiving or dispatching your goods. If returning items to us, please check and make sure any duties are paid for if applicable. 

      Pre-Orders

      All pre-ordered items will be dispatched on the stated date using the shipping method purchased with the order.

       


      Exchanges (if applicable)
      We will happily exchange any unsuitable items, providing they are unworn and in a resalable condition, returned in the original packaging within 30 days of delivery. Postage will be refunded to you*.

      Please write on the invoice or send us an email with your exchange request to info@oxcloth.com and send your item to:

      Oxcloth Ltd

      Unit 35

      Chancerygate Business Centre

      Milton Keynes

      GB

      MK11EQ.

      Gifts
      If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

      Non-returnable items:

      Gift cards

      No Proof of purchase